18 Months Warranty 

 

Defective product which is not caused by human abused or physical damaged is eligible to get the part/product replaced.

 

To process this, please kindly:

 

1. Within 1-Year from the date that you receive the package, send an Email to support@soonwell.com, clearly address the issue with the pictures/video, please note the picture of the entire package/box is also required;

 

2. Our customer representative will get back to you within 24 hours to troubleshoot the reported issue;

 

3. Once the warranty is approved, you will receive the “Return Instruction” and the RMA number by Email;

 

4. Then, please send your parcel follow by the terms in “Return Instruction”;

 

5. We will send you replacement at the soonest once we receive your returned defective item.

 

Please note that the return shipping is on your charge.

 

* The actul policy may differ subject to the platform or channel you bought the products.